Returns
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Items in original condition may be returned for an
exchange or store credit. Books and patterns,
needles and tools, and discounted and sale
merchandise are non-returnable. We can not accept
items for return which have been exposed to cigarette
or cigar smoke, colognes and perfumes, or pet hair or
dander. Items will be returned at the sole discretion of
the management.
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Holds
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Items (excluding new merchandise) may be held for a
period of 24 hours, after which they will be returned to
the stock. (New merchandise is any item that has
been on the shop floor for fewer than 14 days.)
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Special Orders
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Special orders may take 6 - 12 weeks to arrive,
depending on the vendor. We can not accept special
orders for items from Blue Moon Fiber Arts. Special
orders will be held for a period of 10 days from the
date we receive the merchandise, after which they will
be returned to the sales floor if they have not been
picked up.
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Mail Orders
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All mail orders will be shipped via USPS Priority Mail,
with the exception of large items, which may be
shipped via UPS. All mail orders must be paid in
advance.
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Classes
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If you can not make a class please give us 7 days
notice to transfer you to another class or issue a store
credit. Refunds will only be issued if we must cancel a
class.
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Private Lessons
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We're always glad to help with a quick question here
and there, but we ask that if you need more than 15
minutes of attention, please schedule a private
lesson. Private lessons are a flexible way to learn
new skills and get intensive help with your knitting,
crochet, spinning, weaving, or needle felting that is
geared to your specific needs. We prefer to schedule
them during the week, but limited weekend slots are
available. Lessons are $40 per hour for the first
student, minimum 30 minutes. Each additional
student is an additional $10 per hour, to a
maximum of 4 students per lesson. Please give
us at least 7 days notice to schedule private
lessons. If you are more than 15 minutes late for
a schedule time, you will need to reschedule
your lesson for a later time.
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