Returns
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Items in original condition may be returned for an exchange or store credit. Books and patterns, needles and tools, and discounted and sale merchandise are non-returnable. We can not accept items for return which have been exposed to cigarette or cigar smoke, colognes and perfumes, or pet hair or dander. Items will be returned at the sole discretion of the management.
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Holds
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Items (excluding new merchandise) may be held for a period of 24 hours, after which they will be returned to the stock. (New merchandise is any item that has been on the shop floor for fewer than 14 days.)
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Special Orders
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Special orders may take 6 - 12 weeks to arrive, depending on the vendor. We can not accept special orders for items from Blue Moon Fiber Arts. Special orders will be held for a period of 10 days from the date we receive the merchandise, after which they will be returned to the sales floor if they have not been picked up.
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Mail Orders
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All mail orders will be shipped via USPS Priority Mail, with the exception of large items, which may be shipped via UPS. All mail orders must be paid in advance.
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Classes
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If you can not make a class please give us 7 days notice to transfer you to another class or issue a store credit. Refunds will only be issued if we must cancel a class.
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Private Lessons
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We're always glad to help with a quick question here and there, but we ask that if you need more than 15 minutes of attention, please schedule a private lesson. Private lessons are a flexible way to learn new skills and get intensive help with your knitting, crochet, spinning, weaving, or needle felting that is geared to your specific needs. We prefer to schedule them during the week, but limited weekend slots are available. Lessons are $40 per hour for the first student, minimum 30 minutes. Each additional student is an additional $10 per hour, to a maximum of 4 students per lesson. Please give us at least 7 days notice to schedule private lessons. If you are more than 15 minutes late for a schedule time, you will need to reschedule your lesson for a later time.
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